HBR has published an article which you can (at least right now) view for free here. In it, the author discusses how he measured communication (at the micro-level) among members of various teams, and discovered(??!!) that the social side of team life is critical. One big suggestion - have "team members" have their coffee breaks at the same time and performance improves -- because they talk with each other.
I've been following the work of author Sandy Pentland of MIT for a while, and I find it a little spooky to snoop on people (albeit unobtrusively) only to discover what people who watch people carefully probably already knew. But data makes it real for some people, including as Pentland points out, people who are on teams and who can improve how they relate to each other if they can see it visualized in front of them. It's a very interesting read.
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